Frequently asked questions about the news, jingles & syndications in the customer center

I found an error!

In this case, please notify us immediately with a brief error description via a support ticket in the customer center.

What happens when I am in a live broadcast?

Nothing. Our systems will continue to deliver the automated content on the respective mountpoint, but that mountpoint will not overlay or interrupt your ongoing live broadcast.

Will my content be broadcast if I end my live broadcast too late?

Before the broadcast begins, our systems calculate the exact file duration of the content. For example, if a file is 2 minutes long and scheduled for 18:00, but you only conclude your live show at 18:01, our systems will still play out the file for the pre-calculated duration. As a result, the system would play an incomplete 1-minute segment. However, this truncated segment is only heard by listeners who tune in at that exact second. To prevent this, always exit your live session before the automated item begins or prolong your live broadcast until the scheduled item has finished playing.

My content is not being delivered?

We provide full flexibility to manage your schedule using automated cron jobs. While validation safeguards are built into the customer center input forms, configuration errors are still possible. An invalid cron format or timing mismatch can prevent news or jingles from playing. We recommend verifying the playout logs after your initial schedule setup.